Flex Onboarding
Building the steps to onboarding workers
Overview
The Flex app is used by workers to receive invites for gigs and manage their shifts. Part of the Jitjatjo (JJJ) value proposition is its hiring of trustworthy gig workers looking for side hustles, entry level jobs or seasonal shifts. This was assured via an extensive on-boarding process for workers. As Senior Designer, I worked closely with the design lead and project manager to work on our on-boarding designs.
Design process
The design process sought to get something in front of users quickly and adapt along the way. This meant being flexible and agile in our design and move fast towards an end result.
But where to start…?
Speed versus assurance
It is a fine balance between speed and assurance. While the initial aim was to get workers on the platform as quickly as possible, applicants needed to demonstrably meet the quality and standards our clients were seeking. We broke these steps out and decided on a simple step by step plan to guide the user through the application process, with as little hurdles as possible.
So, a number of checks and balances were put in place for applicant to meet via a thorough online assessment process. This helped to work out who was genuine and weed out dodgy applicants. This would also give confidence to both the recruiters and the managers.
The flow
It made sense to break the relatively large number of steps required by the onboarding process into four core sections, and to allow applicants to come back to the process mid-way if needed.
1.
Profile
Positions
Experience
→
2.
Assessments
Accreditation’s
Interview
→
3.
Accept Offer
HR Forms
Background Check
→
4.
Policies
Availability
Payout
Testing and feedback
Moving fast and breaking things meant we needed to leverage our direct client relationships as well as tools such as Intercom to collect and collate feedback to improve the design.
High fidelity prototype
I created an interactive Figma prototypes to articulate the flow for our key stake holders, product manager and developers to understand.
The final designs
A significant number of pages were meticulously crafted to ensure that every new section an applicant encountered boasted a sleek, robust, modern design and feel. This approach aimed not only to facilitate a seamless progression through the process but also to instill a sense of trust in the organization they were engaging with. Below, I have pointed out a few standout design elements.
Visualising the breakdown of each section
To not overwhelm an applicant, the four separate processes were broken down into three steps respectively. As they made their way through the process, we included visual feedback to show that progress was being made.
The different level of safeguards
The different levels of safeguards that happened along the way, some more simple than others, such as having certain positions that required experience to be added so an admin could later review and approve.
Various skill assessments quizzes that were mandatory to complete based on their chosen positions.
The ability to add any accreditation’s that may be specific for certain roles, this would allow for increase chances to be booked on gigs that these accreditation’s were mandatory to accept.
3rd party tool integration
To keep the process entirely within the app, we were able to include third party tools such as calendly.com in order to schedule interviews. Direct HR W2 form integration once accepted. Background check progression and a Voluntary Self Identification Online Survey to be completed.
Choose schedule
One of the primary factors that motivated workers to sign up for the platform was the opportunity to select their desired working hours. Therefore, the implementation of a straightforward tap-on feature proved to be highly effective in meeting this need.
At the end of the day
The challenge of this design was to effectively balance a significant amount of information without overwhelming new hires. It was crucial to maintain a professional and dependable image for Jitjatjo and its recruiter clientele. Consequently, the product's usability and appearance played a vital role in enhancing Jitjatjo's standing in the industry.